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About VoIP
VoIP, or Voice over Internet Protocol, is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line.

How VoIP / Internet voice works
VoIP services convert your voice into a digital signal that travels over the Internet. If you are calling a regular phone number, the signal is converted to a regular telephone signal before it reaches the destination. VoIP can allow you to make a call directly from a computer, a special VoIP phone, or a traditional phone connected to a special adapter. In addition, wireless "hot spots" in locations such as airports, parks, and cafes allow you to connect to the Internet and may enable you to use VoIP service wirelessly.

What kind of equipment do I need?
A broadband (high speed Internet) connection is required. This can be through a cable modem, or high speed services such as DSL or a local area network. A computer, adaptor, or specialized phone is required. Our services allow you to use a traditional phone connected to a VoIP adapter allowing you to dial just as you always have including a dial tone.

If I have VoIP service, who can I call?
Anyone who has a telephone number - including local, long distance, mobile, and international numbers. If you are calling someone who has a regular analog phone, that person does not need any special equipment to talk to you.

What are some advantages of VoIP?
Our VoIP services include features and services that are not always available with a traditional phone, or are available but only for an additional fee. All included features with our service are free. In most cases, using VoIP can save up to 50% or more over using a traditional telephone line or landline.

What are some disadvantages of VoIP?
If you're considering replacing your traditional telephone service with VoIP, there are some possible differences. The main difference is that if your internet connection goes out or you experience an electrical outage, your VoIP service may not work during those time periods. Also, VoIP services do not connect directly to emergency services through 9-1-1. VoIP services utilize Enhanced 911, or better known as E911.

Can I use my computer while I talk on the phone?
In most cases, yes.

Can I take my phone adapter with me when I travel?
VoIP service can be used wherever a high speed Internet connection is available. If you are concerned about checking your phone messages, our VoIP service comes complete with a voicemail system that can be checked from any location and includes email notification.

Does my computer have to be turned on?
All VoIP services require your broadband Internet connection to be active. Therefore, as long as your phone adapter is connected through a router or directly to your broadband service, your computer is not needed.


 
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